Data protection
I. General Provisions
A. Privacy Notice
We take the confidential handling of personal data and the protection of your privacy very seriously.
We process your data in accordance with the applicable legal provisions for the protection of personal data, in particular the EU General Data Protection Regulation (EU-DS-GVO) and the country-specific laws that apply to us.
With the help of this data protection declaration, we will provide you with comprehensive information on how and according to which principles Credema AG (hereinafter referred to as “Credema AG”), via its website and other websites and applications operated by Credema AG (hereinafter referred to as “website/tools”). and for which purposes personal data is collected and processed.
Personal data (hereinafter referred to as “data”) is information that makes it possible to identify a natural person. This includes in particular your name, date of birth, address, telephone number, e-mail address, but also your IP address.
The general data protection information can be found under Section I of this data protection declaration. Section II contains the provisions regarding data collection and processing in connection with the provision of our services. Further applications of data collection and processing can be found under Section III.
B. Use of the website and cookies
You can visit the Credema AG website and find out about our products and services without disclosing any personal data. We ask for personal data where this is necessary for the provision of our own services (see Section II, Paragraph A).
In order for our website to function properly, we sometimes place so-called “cookies” on your device. Cookies are small text files that are stored on your computer or mobile device and that your browser stores (locally on your hard drive). These cookies enable us to analyze how users use our websites. This allows us to design the website content according to visitor needs.
Cookies also make it possible to remember your actions and preferences (like login, language, font size and other display preferences) over a period of time so that you don’t have to re-enter them every time you return to the website or exit a page switch to the other.
When you visit our website, our system automatically collects technical information from the accessing computer using the cookies. Information is collected about the browser type and version used, the operating system, the Internet provider and the IP address of the user, as well as the date and time of access.
We also automatically collect various types of “clickstream” information through the use of cookies. This is information about your browsing behavior; e.g. websites from which the user’s system accessed our website, as well as websites accessed by the user’s system via our website, entry and exit points for the website, search terms and website addresses visited.
One type of cookie we use is Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics also uses cookies, which are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there.
Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with other Google data.
In addition to reporting website usage statistics, Google Analytics may also be used, along with some of the advertising cookies described above, to show more relevant ads on Google products (like Google Search) and across the web.
As a user, you have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Furthermore, cookies that have already been set can be deleted at any time via the Internet browser. This is possible in all common internet browsers.
Please note that if you disable or restrict cookies, you may no longer be able to use all the functions of our website to their full extent.
C. Social Network Plugins
We use so-called social plug-ins; such as the “Like button” of various providers/networks (e.g. facebook, twitter, google+, linkedin, xing, etc.). These plug-ins are provided and operated directly by these providers and are clearly marked with their logo. If you call up one of our pages that contains such a plug-in, your browser establishes a connection to the servers of these providers. The content of the plug-in is then transmitted directly to your browser by these providers and displayed accordingly in our environment, without us having any influence on the content of this plug-in.
Under certain circumstances, these providers can trace your visit to our corresponding pages and assign one of your user accounts to one of your user accounts if you are registered with this provider or have recently visited a page from these providers. If you actively use plug-ins (e.g. press the Like button), the corresponding information will also be transmitted directly from your browser to the relevant provider, without us having any influence on this. For more detailed information on the type, purpose and scope as well as the further processing and use of your data by these providers, please refer to the respective data protection information of these providers. There you will also find out more about your rights in this regard and the setting options for protecting your privacy.
D. Customer Data Retention
We store your personal data at least to the extent and for as long as it is necessary to provide our services or we are legally obliged to do so.
For legal and accounting reasons, Credema AG stores the personal data collected from customers for the processing of business activities/services for at least 10 years after the last processing operation. We keep other data for as long as this is necessary to execute the contract and to protect our rights. Longer legal and operational storage obligations/reasons are reserved.
Personal data collected for marketing purposes is usually only deleted if this is explicitly requested by the customer.
E. Data security
We protect your personal data with appropriate technical and organizational security measures and store them on secure servers. The website is secured by state-of-the-art measures against loss, destruction and manipulation as well as against access, modification or distribution by unauthorized persons. Particularly sensitive data (e.g. access data for the profile account) is encrypted (SSL) during transmission over the Internet.
However, Credema AG does not guarantee that your data will be backed up. It is your responsibility to always create an up-to-date backup copy of the transmitted data and to store it independently of the website. It is also your responsibility to provide a secure password for your customer account, to keep it safe and to change it at regular intervals.
F. Customer Rights
You have the right to information, correction, deletion and portability of your data. You also have the right to restrict processing. Paragraph «D. Storage of customer data” and other legal requirements.
You have the right to object to the processing of your personal data. An objection only applies to the future and does not affect previous processing. If Credema AG can no longer provide the services already contractually agreed with you due to the objection, the objection is deemed to be a breach of contract by the customer and Credema AG has the right to terminate the contract with you immediately. Any costs incurred that have already been rendered as services (including material procurement and order processing that has begun) are to be paid by the customer.
In order to assert these rights, please contact the persons referred to in paragraph «G. Contact» given address. The same applies if you have any questions about data processing in our company. You also have the right to lodge a complaint with a data protection supervisory authority.
G. Contact
If you have any questions about this data protection declaration or data protection at Credema AG, please contact: Credema AG AG
Data protection officer
Neuhofstrasse 5A,
6340 Baar (ZG)
Switzerland
sarah@credema.eu
Tel. + 41 (0) 62 211 007 7
H. Updates
You have the right to information, correction, deletion and portability of your data. You also have the right to restrict processing. Paragraph «D. Storage of customer data” and other legal requirements.
You have the right to object to the processing of your personal data. An objection only applies to the future and does not affect previous processing. If Credema AG can no longer provide the services already contractually agreed with you due to the objection, the objection is deemed to be a breach of contract by the customer and Credema AG has the right to terminate the contract with you immediately. Any costs incurred that have already been rendered as services (including material procurement and order processing that has begun) are to be paid by the customer.
In order to assert these rights, please contact the persons referred to in paragraph «G. Contact» given address. The same applies if you have any questions about data processing in our company. You also have the right to lodge a complaint with a data protection supervisory authority.
II. Processing of personal data in connection with the provision of our services
A. Purpose of Data Processing and Collection
For the purpose of providing our business performance and services, which in particular includes the following points, we may collect and process personal data: – offers, – order confirmation and processing, – invoicing, – issuing credit notes, – transport/transport of the goods, – Export, import formalities and customs declarations (customs and VAT), – communication with the customer (newsletter, emails, Outlook), – improvement of the offers of Credema AG and their positioning in the market, – marketing/advertising, – website/tools -Activities (including orders, configurations, CAD and data downloads, live chat, visited Credema AG websites, usage behavior)
B. Data transfer to third parties and authorities
If it is necessary for the provision of our own services, we will pass on data to third parties (see Section II, Paragraph A and in particular Section III, Paragraph F).
Otherwise, it will not be passed on to third parties unless we have received your consent to do so or are obliged to do so due to mandatory legal provisions (passing on to external authorities such as supervisory authorities or law enforcement authorities, customs administration, VAT administration, tax administration).
III. use cases
A. Credema profile
1. Purpose of Credema Profile
You have the option of creating and editing your own Credema profile on the website. The Credema profile enables you to easily order items, configure products and use other services such as downloading CAD data and product information, obtaining information and receiving other offers, information and services from Credema AG.
2. Personal data collected for the creation and operation of the profile
When opening a Credema profile, personal data, in particular your surname, first name, telephone number and e-mail address, will be requested. We use the so-called double opt-in procedure for the opening: After registration, we will send you a notification e-mail. You can confirm the opening by activating a corresponding link.
In order to fulfill or process the orders, configurations, etc. you have placed, you must also store the following additional information in your profile: your preferred payment method, your address details (registered office, billing and/or delivery address).
Credema AG is entitled to process the data provided by you within the framework of the use of the Credema profile in order to fulfill the resulting contractual obligations and to operate the Credema profile. to complete.
3. Transfer of data within Credema AG and to third parties
Credema AG will use the data you provided in your Credema profile and/or while using a functionality of the Credema profile and required to use the Credema profile (e.g. personal data, non-personal data and information) within Credema AG and process it, and can transmit data to companies of Credema AG for the purposes stated in this data protection declaration. In addition, third-party companies that provide technical support for the Credema profile for Credema AG may have access to your data as part of this activity.
4. Marketing Measures and Personalized Advertising
Credema AG has set itself the goal of providing you with the most intuitive and simple shopping experience possible, which lasts from the first visit to our website/tools to the end of the service or provision of services and beyond is tailored to you and your personal wishes and expectations.
4.1 Marketing and Analytics Activities
For this purpose, Credema AG processes your personal data collected during registration and use of the Credema profile for marketing and analysis activities. As part of marketing and analysis activities, Credema AG can e.g. B. Send you offers about Credema AG products and services that are the same or similar to those you have previously purchased or used. If you would like to refrain from receiving such offers, you can adjust your Credema profile at any time by clicking the “unsubscribe” button or by informally deleting the Credema profile in accordance with the section «G. Contact» apply for the address given.
4.2. Individualized information and offers
If you open a Credema profile, we will combine your consumption and usage behavior data at Credema AG and companies of Credema AG and evaluate it in order to provide you with relevant, individualized information tailored to your interests and To be able to offer offers (e.g. recommendations and advice for certain products or services). By opening your Credema profile, you agree that we may offer you such information and offers.
4.3 Market Research
If you open a Credema profile, we will combine your consumption and usage behavior data at Credema AG and companies of Credema AG and evaluate it in order to provide you with relevant, individualized information tailored to your interests and To be able to offer offers (e.g. recommendations and advice for certain products or services). By opening your Credema profile, you agree that we may offer you such information and offers.
4.4 Electronic Communications
By opening a Credema profile, you give us your consent to provide you with suitable information, recommendations and offers from Credema AG and Credema AG companies. This is done through non-analogue communication such as email, telephone, SMS or instant messaging. If you would like to refrain from receiving this communication, you can adjust your Credema profile at any time by clicking the “unsubscribe” button or by informally deleting the Credema profile in accordance with the paragraph “G. Contact» apply for the address given.
5. Deletion of the Credema profile
By opening a Credema profile, you give us your consent to provide you with suitable information, recommendations and offers from Credema AG and Credema AG companies. This is done through non-analogue communication such as email, telephone, SMS or instant messaging. If you would like to refrain from receiving this communication, you can adjust your Credema profile at any time by clicking the “unsubscribe” button or by informally deleting the Credema profile in accordance with the paragraph “G. Contact» apply for the address given.
6. Newsletters
We keep you informed about relevant products, offers and services from Credema AG.
You can of course terminate this service at any time using the unsubscribe option provided and thus revoke your consent. This does not restrict the use of the Credema profile.
We process your data in connection with the newsletter in order to send you news about and in connection with Credema AG. In addition, we also process and use the e-mail address you enter to send you personalized offers in connection with the newsletter.
If a link from the newsletter leads you to our website, you also give us permission to process and use your IP address, as well as geo-data, web beacons or similar technologies, in order to check whether the information you receive in the course of this communication submitted offers meet your requirements.
Credema AG works with external service providers to send the newsletter.
7. Customer Service
As part of analysis activities and in order to be able to offer better customer service, we will send you periodic e-mails after the delivery of an offer, which will ask you about the current status of an offer or inform you about the current processing status of your order.
Credema AG works with external service providers to send these emails.
If you later decide not to receive such inquiries and/or status e-mails, you can unsubscribe from them at any time free of charge in the relevant e-mail using the link provided there.
8. Live Chat
Credema AG offers you online advice in the form of a live chat on Credema. During a chat, Credema AG staff will see your Credema AG website details (collected via a cookie from this tool) which will help them to support you. In addition, the employees have access to the Credema AG ERP database system (e.g. database with orders, orders, invoices, etc.) and can check certain data on your behalf.
9. Satisfaction surveys
After completing a business activity, Credema AG may ask you to participate in customer satisfaction surveys. If you later decide not to receive such e-mails, you can unsubscribe at any time free of charge in the relevant e-mail using the link provided there.
10. Applications
We are pleased that you are interested in working at Credema AG. We are aware of the importance of your transmitted personal data and process it only for the purpose of the effective and correct handling of the application process and for contacting you within the scope of the application process. The data will not be passed on to third parties without your consent.
If you apply to us online, we store and process the following personal data: – Surname, first name, suffixes, date of birth, nationality, title if applicable – Family circumstances, civil status, religious affiliation, if applicable – Qualification and training data (e.g. curriculum vitae, certificates ) – Contact details (address, telephone number, email address) – If applicable, work permit / residence permit – If applicable, language skills and IT skills – Other (voluntary) information such as E.g. earliest entry date, salary expectations, etc.
Baar, August 31, 2023
