Social CRM integrates social media with your contacts. You want to know when your contacts like, share, and message you on social media channels, and you want to know what effect it has on your business. With Credema’s Social CRM, social interactions flow directly into your contacts’ CRM records. This means our powerful lead scoring, predictive analytics, and marketing automation tools can come into play immediately. When your marketing and sales are connected to your social media, your reach is broader, your engagement becomes more personal, and your leads and clients will react positively to you.